Ultraleap Limited (our UK trading entity) and Ultraleap Inc (our US trading entity) and their affiliated entities (hereafter “Ultraleap”, “we”, “our”, “us”) are committed to protecting the privacy and security of your personal information.
If there is any conflict between the terms of this policy and any applicable data protection rules to which Ultraleap is subject, those rules shall apply.
This is information about you that you give us by filling in forms on our website, or by corresponding with us by phone, e-mail, through our chatbot, or in person. It includes information you provide when you subscribe to our newsletter, sign up for our Evaluation Kit, order one of our development kits, sign up for our academic program, or register your interest in, sign up for or pre-order any of our other software or hardware, register to use our site, search our site, place an order for software or hardware, whether through us, or through a third party vendor, apply for a job (more details of which can be found at our Recruitment Privacy Statement here: https://www.ultraleap.com/recruitment-gdpr-notice/), and when you report a problem with our site (including by raising a support ticket). The information you give us may include your name, job title, address, e-mail address, phone number, debit or credit card information, educational institute (in the case of signing up for our academic program).
This is information we receive about you if you use any of the other websites we operate, the other services we provide, or from sources not linked to us including information published publicly by you on platforms such as LinkedIn, and information you have provided to external recruiters and consented to them sharing with us. More details of privacy and recruitment can be found at the link provided above.
This data helps us to improve our products and services, including to train and improve our tracking software. We do not associate this data to your device ID, any account you have with us, or any other personally identifiable information. Although this data does not constitute personal data, you can still choose to stop sharing this data with us in the software control panel.
We will use this information:
With your permission we may also use this information for technical support and marketing purposes, including:
We may share your information within our group, and with selected third parties including:
We may disclose your personal information to other third parties in the following circumstances:
Ultraleap participates in the EU – US Data Privacy Framework and the UK extension, and consequently we rely on the adequacy decisions made by the EU and the UK regarding the US to process personal data from Europe and the UK in our US business.
Otherwise, the information that we collect from or about you may in some circumstances be transferred to, stored, or processed at a destination outside of the UK or US, including in the event of transfers to other parts of our group not located in the UK or US. It may also be processed by third parties operating outside the UK or US who work for us, our suppliers, distributors, or service providers. This may include third parties engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Where it is necessary to transfer your data internationally, we will ensure we have taken appropriate safeguards to ensure the safety of your information and our compliance with the relevant data privacy regimes. In some cases, Ultraleap may remain liable for onwards transfers.
You may have certain rights in relation to information of yours that we hold. This can include:
You also have the right to request a copy of the personal information we hold about you. You can exercise these rights, including the right to make a data subject access request or to withdraw any consent granted by you to us to use any of your personal information for a particular purpose, by writing to us at the address or email address provided below.
Orders for hardware or payments for software may be dealt with by third-party vendors. Where third party vendors deal with your order you will be subject to their privacy policies, website terms of use and/or terms and conditions that may apply when visiting and transacting through their website. Ultraleap is not a party to your agreement with any third-party vendor and does not accept any responsibility or liability for such policies, terms, conditions or agreement or loss and / or damage caused by such policies, terms, conditions or agreement.
Should you have a complaint regarding our use of your personal data then please contact us at the addresses laid out below in the first instance so that we have the opportunity to deal with your concerns.
You also have the right to make a complaint to the relevant supervisory authority. The UK supervisory authority is the Information Commissioner’s Office (ICO), whose contact details can be found at: https://ico.org.uk/global/contact-us/.
Any other questions, comments and requests regarding this Privacy Statement or the treatment of your personal data (including requests to exercise your rights regarding any correction, amendment or update to, or deletion of, your information) should be addressed to Data Protection at Ultraleap Limited, The West Wing, One Glass Wharf, Bristol, England, BS2 0EL or info@ultraleap.com.
Ultraleap complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. Ultraleap has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) regarding the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. data protection framework (‘DPF’) and the UK Extension to the EU-U.S. DPF, Ultraleap Inc. commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA) with regard to unresolved complaints concerning the handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.
The Federal Trade Commission has jurisdiction over Ultraleap Inc.’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF.
If you are an individual, you may, under certain conditions, have the right to invoke binding arbitration for complaints regarding Ultraleap Inc.’s DPF compliance not resolved by any of the other DPF further details of which can be found here: https://dataprivacyframework.gov/framework-article/ANNEX-I-introduction.